Terms & Conditions

Effective October 14, 2026

These terms apply to your use of primemeathouse.com and to orders placed with Prime Meat House LLC ("Prime Meat House", "we", "us"). By creating an account or placing an order, you agree to them.

Accounts

You need an account to place an order. Please give accurate information and keep your password private. You are responsible for orders placed through your account. You must be at least 18 years old to create an account.

Orders

When you place an order, you will receive a confirmation email. All orders are subject to availability. If we can't fill part of your order, we will contact you before your pickup time to offer a substitute or remove the item and adjust your total.

Items sold by the pound are cut to order. We cut as close to the weight you selected as we can. The final weight may vary slightly, and we will charge or refund the difference only if it is significant and only after letting you know.

Prices and payment

Prices are listed in U.S. dollars and may change without notice, but the price shown when you place your order is the price you pay. Depending on what is offered at the time, you pay either online when ordering or at the store when you pick up. Online payments are processed by a secure third-party payment provider.

Pickup

• Orders are for in-store pickup only during the date and time window you choose.
• Please bring your name or order number. We may ask for ID for large orders.
• If you can't make your window, contact us as soon as possible and we'll do our best to rearrange.
• Fresh meat is perishable. Orders not collected by closing time on the pickup day may not be held. Prepaid orders that are not collected and not rescheduled are not refundable.

Cancellations and refunds

You may cancel free of charge up to 24 hours before your pickup window by replying to your confirmation email or contacting us. Because our products are perishable and cut to order, we can't accept returns once an order has been picked up. If something is wrong with your order, tell us within 24 hours of pickup and we'll make it right with a replacement, credit or refund.

Food safety and allergens

Keep raw meat refrigerated at or below 40°F (4°C) and cook to safe internal temperatures. Our kitchen handles products that may contain allergens such as soy, wheat, dairy, mustard and sesame, and seasonings or marinades may contain them. If you have an allergy, ask us before ordering.

Website use

Please don't misuse the website, try to access accounts or data that aren't yours, or interfere with its operation. The Prime Meat House name, logo and website content belong to us and may not be used without permission.

Limitation of liability

To the fullest extent allowed by law, our liability for any claim related to an order is limited to the amount you paid for that order. We aren't liable for indirect or consequential losses. Nothing in these terms limits rights you have under consumer protection law that cannot be waived.

Changes

We may update these terms from time to time. The version posted here when you place an order applies to that order.

Governing law

These terms are governed by the laws of the State of California.

Contact

Prime Meat House LLC
10231 Reseda Blvd, Northridge, CA 91324
Email: primemeathouseinc@gmail.com